Returns and Exchanges
Returns and Exchanges
How do I return or exchange an item?
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Natural Holdings Products but if for any reason you have any issues, please lodge a return by contacting our Customer Support Team.
You can return any item (except underwear, ladies' bodysuits, oral care, and skin care products) within 30 days of purchase if the item is unused and in its original packaging. For hygienic reasons, we do not accept exchanges or refunds on underwear/bodysuits, oral care, or skin care products, except in the case of a faulty garment or product, in which case we will organise an immediate replacement sent to you free of charge. We will, however, accommodate a return or exchange for unopened underwear in the case of first-time purchases based on size uncertainties.
Natural Holdings is most accommodating in terms of sizing but please check our size guide prior to purchase and if you are unsure, feel free to contact us and our team will happily assist you. We will replace incorrect sizing if the garment, is unworn, the seal is not broken (For oral care or skin care product), and in its original packaging.
All returns/exchanges enquiries will be responded to by our Customer Support team by using the Returns/Exchanges form on the link above. In the event you have incorrectly ordered products/sizes we will gladly assist - just get in touch!
The cost of returning the item(s) is free*. Please note that products bought on our online store cannot be returned/exchanged at one of our stockist locations nor can we accept returns/exchanges for products purchased through one of our stockists. The shipping costs on orders under our free shipping threshold are non-refundable.
Please note that it will take on average 5-7 working days to receive your refund (depending on your bank).
*Free returns and exchanges are limited to one occurrence per order. if an item(s) is returned but no exchange is taken and the value of the remaining item(s) purchased is below the free shipping threshold, the cost of the courier will be deducted from the refund amount on the returned item.
Refunds on orders that were paid for using PayJustNow will have a charge of 5.5% deducted from the refund amount and those that were paid using "MasterPass", "Scan to Pay", "Zapper" or "Auto EFT" will have 3.75% deducted from the refund amount.
Returns and exchanges to and from Power Stations / Plots / Farms / Remote Areas / Townships / Embassies / Consulates (as defined by the courier company) will incur a surcharge of R145.00.