Privacy policy

Privacy Policy Featured at Checkout

We accept online payments by Visa, MasterCard or PayPal. When purchasing from Natural Product Holdings your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Natural Product Holdings website in any way and are passed on directly to our Payment Gateway (PayPal) for authorisation and authentication.

At Natural Product Holdings we value our customers privacy. We protect your personal details and do not sell or give them to other parties. The information that is collected by Natural Product Holdings is used for ordering and delivery only. Users who have opted (subscribe) to receive newsletter emails from Natural Product Holdings about product updates, specials and news may unsubscribe at any time.

Products displayed on this website are available while stocks permit and can be moved without any prior notice. The pricing and descriptions of products can also be amended at any point without notice being given. We aim to display the colours of our products as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed, the accuracy of colours cannot be guaranteed.

Natural Product Holdings (Pty) Ltd, registered Company of South Africa, Reg number 2018/599454/07. All associated Intellectual property, including text, product names and descriptions, imagery, brochures and web site design remain the property of Natural Product Holdings (Pty) Ltd and cannot be reproduced without prior written consent. These Terms and Conditions may be updated at any time.


Privacy Policy in detail

This is the policy of Natural Product Holdings (Natural Product Holdings or our or we) for dealing with your personal information (Privacy Policy).

  1. Purpose of collection
  2. Personal Information we collect
  3. Sensitive information
  4. How we collect your personal information
  5. Cookies
  6. How we hold your personal information
  7. Security
  8. If we are unable to collect your personal information
  9. Disclosure of your personal information
  10. Overseas disclosure of your personal information
  11. Links
  12. Direct marketing
  13. How you may access your personal information
  14. Correction of your personal information
  15. Complaints

Purpose of collection

We collect personal information primarily to provide products and services to you, assist you with shopping online with us, and to deal with your enquiries. We hope that by doing this, we can strive to continue to improve the level of customer service that we offer to you (Purpose).


In particular, we collect your personal information so that we can carry out the following actions:

  • to provide you with products and information that you have requested from us;
  • to communicate with you, including about products, services and events which might interest you;
  • to provide you with information or advice;
  • process payments by you to us for our products;
  • to create accounts, tax invoices or receipts;
  • to provide your personal information to third parties that assist us in providing and/or delivering the products you or they have requested;
  • to consider and respond to feedback from you;
  • to comply with laws or regulations or to comply with any directions given by regulators or authorities.


We may disclose additional purposes for collection of your personal information in collection statements at the point of collection.

Personal information we collect

When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). We may collect the following types of personal information from you:

  • name;
  • residential or business address;
  • email address;
  • post code;
  • financial and payment information;
  • gender;
  • shopping preferences;
  • age and date of birth;
  • signature;
  • telephone number.

Sensitive information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.
It is our policy to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so.

How we collect your personal information

Collection of your personal information can occur through the following interactions:

  • when you communicate with us directly (by email, telephone, direct mail or any other means);
  • when we interact with you during the course of providing you with products; and/or
  • when you visit our website and social media pages, or access or contribute to digital platforms and applications managed by us (Online Platforms).

Cookies

We may use temporary (session) cookies or permanent cookies when you access our Online Platforms. This allows us to recognise your browser and track the web pages you have visited.


How we hold your personal information

We may hold your personal information in either electronic or hard copy form.

If you provide information to us electronically we retain this information in our computer systems and databases. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.


Security

We use industry standard security measures to safeguard and protect your information.


If we are unable to collect your personal information

If we are unable to collect your personal information, some or all of the following may occur:

  • we may be unable to provide products to you;
  • we may be unable to communicate with you to provide information about products that you have procured from us, or may intend to procure in the future;
  • we may be unable to tailor the content of our marketing communications to suit your preferences;
  • your experience when interacting with us may be delayed or not as efficient as you may expect.

Disclosure of your personal information

Your personal information may be disclosed in connection with any Purpose to any of the following:

  • our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you;
  • our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
  • suppliers, clients and other third parties with whom we have commercial relationships, for business, payment processing, delivery, marketing and related purposes;
  • if required by law, to any person authorised by such law.


Links

Links from our Online Platforms to third party websites that we do not operate or control are provided for your convenience. We are not responsible for the privacy or security practices of websites that are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies which we encourage you to read before supplying any personal information to them.


Direct Marketing

We may contact you with direct marketing communications and information about products or services offered by us or our partners via telephone, email, SMS, or regular mail.

If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.


How you may access your information

You may access your personal information held by Natural Product Holdings by making a request to us.

You can get in touch with us via our contact us page.

Correction of your personal information

If you would like us to update or amend your personal information, please contact us and we will make the requested amendments.

We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.


Complaints

If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.